Question
Why call recording gets bought and then stops being used.
Call recording adoption usually falls off after the first quarter because reviewing calls is expensive in time and the insight arrives after the deal has moved on. Managers keep using it, reps stop, and the seat count stops matching the usage.
The usual curve.
Heavy use in month one, coaching sessions in month two, then managers only by month four. Reps stop opening it because listening to a call takes as long as the call did.
Why reps stop.
The insight arrives too late to act on. By the time somebody reviews the call, the deal has moved.
And it is retrospective by nature. It tells you what was said, not what to do tomorrow morning.
What to check.
Licences against weekly active users. The gap is usually substantial and directly negotiable at renewal.
Whether the summaries are actually being read, or whether people skim the first line.
What reps will open.
Something that arrives without being sought, is about their own deals, and says what to do. A daily Slack message clears that bar where a call library does not.
Kaypo sends each rep the movers on their own book every morning with the reason beside each number.
Questions
Why do sales teams stop using call recording?
Reviewing a call costs nearly as long as the call did, and the insight arrives after the deal has moved. Managers keep using it for coaching; reps usually stop by the second quarter.
How do you improve conversation intelligence adoption?
Deliver the output rather than expecting people to go looking for it, and make it specific to the deals that person owns.
It arrives in Slack
Every morning, each rep gets one message naming the deals on their own book that moved overnight, biggest mover first, with the reason beside each number and the deals that have gone quiet underneath.
$99 a month, cancel any time.. Everyone on the team. No per seat charge. Connect a CRM and it runs. No implementation fee. 14 day trial. No card.
Related reading
What Gong actually costs
Reported buyer figures for Gong: per seat rates, the mandatory platform fee, the 15 seat minimum, implementation, and what a ten person team pays in year one.
Kaypo vs Gong
Gong records and analyzes sales calls. Kaypo scores open deals and sends the reasons to Slack each morning. What each is for, and what they cost.
Getting deal alerts into Slack that people actually read
Every CRM can post to Slack, and almost none of it gets read: the alerts fire on field changes rather than on anything meaningful. What to send instead.
Daily digest or real time alerts, and when each one is right
Real time feels more responsive and produces less action. When to interrupt somebody and when to wait until morning.
Reviewed September 20, 2026 against the product as it behaves today.